SHIPPING POLICY

PLEASE ALLOW 1-5 WEEKS FOR PRODUCT ARRIVAL. WE POST FREQUENT SHIPPING UPDATES (AND DELAYS IF APPLICABLE) ON OUR INSTAGRAM. 

WHEN PRE-ORDERS ARE OPENED, PLEASE ALLOW ADDITIONAL TIME FOR THE PRODUCTION AND SHIPPING TO BE COMPLETED. WAIT TIMES MAY VARY BETWEEN 5-9 WEEKS.

WE DO OUR BEST TO SEND OUT ALL ORDERS IN A TIMELY MANNER. ONCE AN ORDER HAS BEEN PROCESSED, IT CAN NOT BE MODIFIED OR CANCELED.

IF YOUR ORDER IS RETURNED TO SENDER FOR ANY REASON, WE CANNOT ACCEPT RESPONSIBILITY. IF YOU NEED THE PACKAGE RESHIPPED, YOU WILL NEED TO PURCHASE A LABEL AND PROVIDE IT TO US VIA EMAIL (SUPPORT@TRVNCE.COM) OR IN OUR DISCORD SERVER.

INTERNATIONAL CUSTOMERS MAY BE SUBJECT TO DUTIES AND FEES, WHICH ARE OUT OF OUR CONTROL. UNFORTUNATELY, WE CAN NOT COVER THESE FEES AND HAVE NO WAY OF CALCULATING THE CHARGE BEFORE YOUR ORDER IS PLACED. THESE FEES WILL BE LEVIED TO YOU UPON ARRIVAL OF YOUR ORDER.

PLEASE CHECK WITH YOUR LOCAL CUSTOMS OFFICE TO DETERMINE WHAT THESE ADDITIONAL COSTS WILL BE PRIOR TO YOUR PURCHASE.

DUE TO THE IMPACT OF COVID-19 SHIPPING DELAYS ARE TO BE EXPECTED. WE ARE NOT LIABLE FOR ANY PACKAGES THAT ARE LOST OR STOLEN DURING SHIPMENT.

IF YOUR PACKAGE IS MARKED AS DELIVERED BUT YOU HAVE NOT RECEIVED IT, PLEASE OPEN AN INVESTIGATION WITH YOUR CARRIER. WE DO NOT SHIP ON WEEKENDS OR HOLIDAYS.